Tuesday, March 27, 2007

Monday, March 12, 2007

The Pitbull did not call back

Follow-up to my adventure with my internet provider.

Still no news from the lame customer service. I sent an email today :

Ok I phoned last tuesday, and after much shooting somebody eventually understood that
even if you can provide service to where I'm leaving I can't place an order on the
web site. So they told me that they can place an order manually. Now I'd like to know
if there is actually an order in your system, because since last tuesday I've got no new. And don't tell me to wait I'm no mood and will cancel every thing and go with BT. I still got no internet and it's been more than 3 weeks that I started trying to move my subscription. So do you have a subsription for

XXXXX XXXXXXx
XXX XXX
XX XXXXXX XXXXXXX
XXXX XXX XXXXXXXX


my old bdolXXXXXXX

If you don't have a subscription in your system or if I did not get contacted before the end of the week I'll cancel my subscription and go with another provider.

a tired customer.

Cheers.


PS: cut the bullshit, It tooks me 3 f***** weeks to possibly place an order, and all you had to do is apparently place it manually. no I don't know if it's actually in your system. All I want is a connection. Your customer service is still crap. I'll have no regrets going to another provider.



Hope I'm gonna have some news.

Friday, March 9, 2007

Puppet sex



Ever wonder about what puppets do when they go to bed ? They have sex ! at least in avenue Q, and they can give you some idea.

NB: ever wonder where Internet is for porn came from ?



Thursday, March 8, 2007

Tuesday, March 6, 2007

The script monkeys

I moved a wee bit more than 1 week ago from Brixton to lovely Herne Hill. The unpacking, repacking, unpacking is in a stabilisation phase. The TV works, the wee has now two motes. Great ! except one thing : the broadband access. No Internet is not very surprising just one week after moving, but it looks unlikely to be solved anytime soon thanks to my provider, let's call him pit-bull to avoid citing the brand :).

The moving broadband stuff started about 1 month ago. There is a form on pit-bull's website where you enter all your customer's information and your moving address. Looks easy ! So I thought naively. After 3 weeks no news, redo the form, and send another request to be updated. I received a confirmation of my request but no of the moving form. I was not really worried, we were moving in 1 weeks, broadband was not a priority. On the 28th we were "settled" and I decide to call pit bull. Good stuff, they told me they sent me an email at 10 - I received it in the afternoon ... - and I just need to place a new order. Easy !

I go on the web site, try to place a new order. "ERROR, can't find your address details, it my be our fault" the web site said. Yes might be ... It's been their fault no for 2 week ... After a few days, I decide to try to phone the pit-bull customer torture service, just to know what was the issue and if they can provide Internet at my new place. Otherwise I just going to another provider not a big deal. Except that the customer was useless, or deaf ... So I sent a email to complain, after a more few days they told me to phone the billing team and ask for the Customer Operation mythic team. It took me about 30 minutes, 3 calls and telling my details 8 times to get in touch with this elusive team. And after 1 minute they wanted to transfer me to the technical support !!!!!!

Piss off by all these morons, I started to get rude, and it worked. I said I did not want to go to technical support, that they're gonna f****** solve my problem or I gonna see if some other birds have a better customer service. So now I'm waiting he should call me in 30-40 minutes, after talking to his supervisor. No call at 3pm and I send a f****** email to cancel my subscription and my direct debit.

Anybody wrote a book called "Call Center Survival Guide" ? because that would be bloody useful to go through all the script monkeys in less than 30 minutes.


NB: my-bulldog-hell apparently paired with bulldog to sort issues.

-- Update
He call me back on time ! He told me to check with BT if they were providing the service, I say and what if they do ? He say then you place your order ! But I can't f****** place my order if the site does not work ! yes you can. No I f****** can't. Oh yes you're right you can't. Gonna talk to my supervisor... Oh yes what we can do it's placing it for you.

Thank God !!!!

8 phone calls, 54 minutes and 9 emails letter they did get it !

Monday, March 5, 2007

Darwin’s God

Hot subject this days, God is in the new york times
on the evolutionary point of view.

Thursday, March 1, 2007

How to spin the science

If you believe the press releases, you should read this entry from Pielke Jr., R. at Prometheus where he points out to one that misrepresents the study. The PR says that the study show link between GW and hurricanes except that it does not.

View from my windows



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